{"id":185,"date":"2024-06-10T08:15:29","date_gmt":"2024-06-10T08:15:29","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=185"},"modified":"2026-09-22T06:58:46","modified_gmt":"2026-09-22T05:58:46","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/pinarbent.co.uk\/web\/index.php\/privacy-policy-2\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\tThe Company Private Limited Policy\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ARTICLE 1 – PARTIES<\/h3>

1.1. SELLER<\/b><\/p>

  • Title \/ Name:<\/b> www.pinarbent.co.uk<\/p><\/li>

  • E-mail:<\/b> info@pinarbent.co.uk<\/p><\/li>

  • Address:<\/b> Ortabay\u0131r Mahallesi Talatpa\u015fa Cd. No:71\/1, 34413 K\u00e2\u011f\u0131thane\/\u0130stanbul<\/p><\/li>

  • Phone:<\/b><\/p><\/li><\/ul>

    1.2. BUYER<\/b><\/p>

    • Name, Surname \/ Title:<\/b> —- —-<\/p><\/li>

    • E-mail:<\/b> —-<\/p><\/li>

    • Phone:<\/b> —-<\/p><\/li><\/ul>

      ARTICLE 2 – SUBJECT<\/h3>

      The subject of this Agreement is the determination of the rights and obligations of the parties pursuant to the provisions of Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product ordered electronically by the BUYER from the SELLER’s website www.pinarbent.co.uk, the characteristics and sales price of which are specified below.<\/p>

      The BUYER accepts and declares that they have been informed in a clear, understandable manner appropriate for the internet environment by the SELLER regarding the SELLER’s name, title, full address, phone number, and other access\/communication details, essential characteristics of the product subject to sale, total sales price including taxes, payment method, delivery terms and costs, and all pre-information regarding the product, as well as the right of “withdrawal” and how to exercise this right, official authorities for complaints and appeals, and that they have confirmed this preliminary information in an electronic environment before placing the order.<\/p>

      The preliminary information available on www.pinarbent.co.uk and the invoice issued upon the purchase made by the BUYER are integral parts of this Agreement.<\/p>

      ARTICLE 3 – CONTRACT SUBJECT PRODUCT \/ PAYMENT \/ SHIPMENT AND DELIVERY INFORMATION<\/h3>

      The type, quantity, brand\/model, sales price, payment method, recipient, delivery address, invoice details, and shipping fee of the product\/products purchased electronically are as stated below. The person to be invoiced and the person executing the agreement must be the same. The information provided below must be complete and accurate. The BUYER agrees to fully cover any damages arising from inaccurate or incomplete information and accepts all liabilities that may arise from this situation.<\/p>

      The SELLER reserves the right to suspend the order and delivery if the information provided by the BUYER does not match reality. In cases where the SELLER detects an issue with the order and cannot reach the BUYER via the phone, email, or postal address provided, the SELLER shall suspend the execution of the order for 7 (seven) days. The BUYER is expected to contact the SELLER regarding the matter during this period. If no response is received from the BUYER within this time frame, the SELLER shall cancel the order to prevent harm to both parties.<\/p>

      Purchased Product(s)<\/b><\/h2>

      Delivery Information<\/b><\/h2>

      Invoice Details<\/b><\/h2>

      ARTICLE 4 – AGREEMENT DATE AND FORCE MAJEURE<\/h3>

      The contract date is –\/–\/—-, which is the date the order was placed by the BUYER.<\/p>

      Events that are non-existent or unforeseen at the time of signing the contract, develop outside the control of the parties, and make it impossible for one or both parties to fulfill their obligations under the contract partially or completely or in a timely manner shall be considered as Force Majeure (acts of terrorism, war, natural disasters, riots, seizures, strikes, lockouts, significant failures in production and communication facilities, changing legislative provisions, etc.). The party experiencing force majeure shall immediately notify the other party in writing.<\/p>

      During the continuation of force majeure, neither party shall bear any liability for failing to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party shall have the right to terminate the contract unilaterally.<\/p>

      ARTICLE 5 – RIGHTS AND OBLIGATIONS OF THE SELLER<\/h3>

      5.1. The SELLER agrees and undertakes to fulfill its obligations under the contract completely, except in cases of force majeure, pursuant to the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.<\/p>

      5.2. Persons under the age of 18 (eighteen) cannot shop from www.pinarbent.co.uk. The SELLER shall assume that the age specified by the BUYER in the contract is accurate. However, the SELLER shall in no way be held responsible for any age inaccuracies declared by the BUYER.<\/p>

      5.3. www.pinarbent.co.uk is not responsible for pricing errors resulting from system glitches. Accordingly, the SELLER is not responsible for promotional or pricing errors that may arise due to system glitches, web design flaws, or unlawful interventions to the website. The BUYER cannot claim any rights from the SELLER based on system errors.<\/p>

      5.4. Purchases can be made on www.pinarbent.co.uk via credit card (Visa, MasterCard, American Express, etc.), bank transfer, or cash on delivery to the courier. Orders for which wire transfers\/EFTs are not completed within 3 (three) business days from the order date shall be canceled. The processing time for orders is not the moment the order is placed, but the moment the required collection is made from the credit card account or the transfer\/EFT reaches the bank accounts. Payment methods such as cash on delivery without prior consultation with customer service or postal checks are not accepted.<\/p>

      ARTICLE 6 – RIGHTS AND OBLIGATIONS OF THE BUYER<\/h3>

      6.1. The BUYER agrees and undertakes to fulfill the obligations imposed on them in the contract completely, except in cases of force majeure.<\/p>

      6.2. By placing an order, the BUYER is deemed to have accepted the terms and obligations of this agreement and undertakes to make the payment in accordance with the specified payment method.<\/p>

      6.3. The BUYER declares and confirms electronically that they have read and understood all preliminary information regarding the SELLER’s details, product features, sales price, payment terms, delivery conditions, and the right of withdrawal on www.pinarbent.co.uk.<\/p>

      6.4. Subject to the preceding clause, the BUYER declares that they have read and confirmed the order\/payment\/usage procedure information on www.pinarbent.co.uk, including product instructions, precautions, and warnings.<\/p>

      6.5. If the BUYER wishes to return the purchased product, they have the right to exchange it within 3 (three) days from the delivery date, provided that they do not damage the product and its packaging under any circumstances and return the original invoice and delivery note at the time of return.<\/p>

      ARTICLE 7 – ORDER \/ PAYMENT PROCEDURE<\/h3>

      Order:<\/b> Once the total VAT-inclusive amount in TL of the items added to the shopping cart (total installment amounts in installment transactions) is confirmed by the BUYER, it is processed through the POS of the relevant bank card. Therefore, a confirmation email is sent to the customer before the order is dispatched. No shipment is made without sending an Order Confirmation email.<\/p>

      Any disruption in the process or potential credit card issues shall be notified to the BUYER via telephone, fax, or email details provided in the contract. If necessary, the BUYER may be requested to contact their bank. The order processing time is determined not by the order placement moment, but when the required payment is collected from the credit card or reaches the SELLER\u2019s accounts via bank transfer\/EFT.<\/p>

      In exceptional cases where the subject product cannot be supplied due to a justified reason or stock issues arise, the BUYER shall be informed clearly and understandably. Upon the BUYER’s approval, a substitute product of equal quality and price may be sent, or a new product of equivalent value may be dispatched according to the BUYER’s preference. Alternatively, the BUYER may choose to wait for the stock replenishment\/obstacle removal or cancel the order for a full refund.<\/p>

      In cases where fulfilling the delivery obligation becomes impossible, the BUYER shall be notified, and all payments made along with any debt documents shall be refunded, canceling the contract. In such a scenario, the BUYER shall have no right to claim additional material or moral damages from the SELLER.<\/p>

      Payment:<\/b> www.pinarbent.co.uk provides options for bank wire transfers or cash on delivery for BUYERS who do not wish to use credit card details online. In wire transfers, the BUYER can choose the most suitable bank. If EFT is used, the date the funds hit the account shall be taken into account. When making a wire transfer or EFT, the Sender Information must match the Invoice Information, and the order number must be stated.<\/p>

      If the BUYER’s credit card is used unlawfully or unfairly by unauthorized persons after delivery through no fault of the BUYER, and the relevant bank or financial institution fails to pay the product price to the SELLER, the BUYER is obliged to return the product to the SELLER within 10 (ten) days at the latest. In such cases, shipping costs belong entirely to the BUYER.<\/p>

      If the BUYER chooses credit card payment, they accept, declare, and undertake to confirm interest rates and default interest details separately with their bank, and that such provisions will apply within the scope of the “Credit Card Agreement” between the Bank and the BUYER pursuant to applicable legislation.<\/p>

      ARTICLE 8 – SHIPMENT \/ DELIVERY PROCEDURE<\/h3>

      Shipment:<\/b> Upon sending the order confirmation email, the product\/products are handed over to the SELLER’s contracted courier company.<\/p>

      Delivery:<\/b> The product\/products will be delivered to the BUYER’s address or courier branch via the SELLER’s contracted courier company. The delivery period is a maximum of 30 (thirty) business days from the dispatch of the order confirmation email and the establishment of the contract. This period may be extended by a maximum of 10 (ten) business days, provided that the BUYER is notified in writing or via a durable data carrier in advance.<\/p>

      Products destined for regions where courier companies do not provide direct address delivery are sent on a phone-notification basis for branch pickup.<\/p>

      In regions where the courier company delivers only once a week, or in cases of address errors\/omissions, social events, or natural disasters, delays may occur. The BUYER cannot hold the SELLER responsible for such delays. If the product is to be delivered to a third party\/entity other than the BUYER, the SELLER is not responsible for extra shipping costs arising from refusal of delivery, inaccurate address details, or the recipient not being present. If the product does not reach the customer within the specified timeframe, delivery issues must be reported immediately to Customer Services via info@pinarbent.co.uk.<\/p>

      Damaged Packages:<\/b> In the case of damaged packages, the package should not be accepted, and an official report (damage report) must be prepared with the courier representative. If the courier representative believes the package is not damaged, the BUYER has the right to open the package on the spot, verify that the products are undamaged, and request a written assessment. Once the package is accepted by the BUYER, the courier company is deemed to have fulfilled its duty completely. If the package is rejected and a report is drafted, the situation must be reported to SELLER Customer Services as soon as possible along with the copy of the report retained by the BUYER.<\/p>

      ARTICLE 9 – PRODUCT RETURN AND RIGHT OF WITHDRAWAL PROCEDURE<\/h3>

      Product Return:<\/b> The BUYER has the right to withdraw from the contract within 3 (three) days after receiving the goods, without giving any reason and without paying any penalty, provided that the product remains unused and its packaging is undamaged. Pursuant to General Communiqu\u00e9 No. 385 of the Tax Procedural Law, for return operations to be processed, the BUYER must completely fill out and sign the return sections at the bottom of the 2 invoices delivered alongside the product, send 1 copy back to the SELLER with the product, and retain the other copy. The withdrawal period begins on the day the goods are delivered to the BUYER. All shipping costs for returned product(s) must be covered by the BUYER.<\/p>

      The right of withdrawal is not applicable<\/b> for products prepared in line with the BUYER’s specific requests and\/or explicitly personalized requirements.<\/p>

      If the BUYER exercises their right of withdrawal, the SELLER shall return the total amount received (excluding shipping costs) and any debt documents to the consumer within ten days at the latest from the date the invoice containing the withdrawal notice reaches them along with the product.<\/p>

      A decrease in the value of the delivered goods or the existence of a reason making the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or impossibility is due to the consumer’s fault, the consumer must compensate the SELLER for the value or reduction in value of the goods.<\/p>

      The general return period for accidentally\/mistakenly purchased items is also 3 (three) days. Returns of products with opened packaging, used, destroyed, or altered items will strictly not be accepted within this period. Returns must be made in original packaging.<\/p>

      If any opening, deterioration, breakage, destruction, tearing, usage, or inability to return the product in its original state as delivered to the BUYER is detected, the product will not be taken back, and its price will strictly not be refunded.<\/p>

      For product returns, the situation must first be communicated to customer service. Return shipping details will be provided to the customer by the SELLER. Following this communication, the BUYER must send the item back to the SELLER via the delivering courier company along with the invoice containing return details. Once the returned product reaches the SELLER and meets the conditions set forth in this contract, it will be accepted, and the refund will be processed to the BUYER\u2019s credit card\/account. Refunds will not be issued until the product is returned complete and undamaged. The reflection period for credit card refunds depends on the policy of the relevant bank.<\/p>

      If the purchase was made with a credit card in installments, the credit card refund procedure will be as follows: The bank will refund the BUYER in installments based on the number of installments selected during purchase. After the SELLER pays the full price of the product to the bank in a single lump sum, the bank transfers the refunded amounts to the cardholder’s account in installments to prevent any party from being victimized. Unless the refund date coincides with the card statement date, 1 (one) refund will reflect on the card each month, offsetting existing debt.<\/p>

      In case of returns of goods\/services purchased via credit card, the SELLER cannot make cash refunds to the BUYER due to its agreement with the Bank. The merchant (SELLER) will execute the refund via the bank\u2019s software, paying or deducting the amount with the Bank, making cash payment to the BUYER impossible under the stated procedure. The refund to the credit card will be carried out by the Bank according to the above procedure after the SELLER pays the total amount to the Bank in one go.<\/p>

      ARTICLE 10 – WARRANTY<\/h3>

      Products used and cleaned in accordance with instructions are covered under a 2-year manufacturer\/importer warranty against all production defects under the terms specified below. The warranty liability of companies applies exclusively to consumers falling under the scope of Law No. 4077. For commercial transactions, the provisions of the Turkish Commercial Code shall apply.<\/p>

      ARTICLE 11 – PRIVACY<\/h3>

      None of the information provided by the BUYER in this agreement or communicated to the SELLER for payment purposes shall be shared with third parties.<\/p>

      The SELLER may only disclose this information in cases of administrative or legal obligations. The SELLER may share requested information with official authorities if it possesses such data within the scope of any judicial investigation supported by proper authority.<\/p>

      Credit card details are strictly never stored<\/b>. Credit card information is used solely to obtain authorization by transmitting it securely to relevant banks during the transaction and is deleted from all systems immediately after authorization.<\/p>

      The BUYER’s email address, physical address, and phone number are used exclusively by the SELLER for standard delivery and notification procedures. Campaign updates, new product announcements, or promotional details may occasionally be sent to the BUYER.<\/p>

      ARTICLE 12 – JURISDICTION IN CASE OF DISPUTES<\/h3>

      In case of disputes arising from the implementation of this agreement, Consumer Arbitration Committees up to the value declared every December by the Ministry of Industry and Trade, as well as the Consumer Courts of Istanbul, hold jurisdiction.<\/p>

      In the event that an order is executed, the BUYER is deemed to have accepted all terms of this agreement in full. –\/–\/—-<\/p>

      Sincerely,<\/p>

      www.pinarbent.co.uk<\/b><\/p>

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