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Return to shopReturns + Exchanges
At Pınar Bent Haute Couture, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help you with exchanges and returns under the terms outlined below.
1. RETURN & EXCHANGE CONDITIONS
- Timeframe: You have 3 days from the date of delivery to request an exchange or return for eligible items.
- Item Condition: To be eligible for a return or exchange, the item must be unworn, unused, unwashed, undamaged, and in the exact condition you received it. It must also be returned in its original packaging with all tags and protective covers attached.
- Proof of Purchase: Returned items must be accompanied by the original invoice and delivery note. Pursuant to tax regulations, you must fill out and sign the return section at the bottom of the two invoices provided with your delivery, returning one copy with the product and retaining the other.
2. NON-RETURNABLE & CUSTOM ITEMS (EXCEPTIONS)
- Custom-Made & Personalized Items: In accordance with distance selling regulations and industry standards, items made to custom measurements, specifically altered, or personalized according to your specific requirements cannot be returned or exchanged.
- Damaged or Altered Goods: Items showing signs of wear, perfume or cosmetics residue, damage, or unauthorized alterations will strictly not be accepted for return or refund.
3. RETURN & EXCHANGE PROCESS
- Notify Us: Before sending any item back, you must notify our Customer Support team within 3 days of receiving your order at info@pinarbent.co.uk. Returns sent without prior notification may not be processed.
- Shipping the Item: Once your request is approved, carefully pack the item along with the required signed invoice. All return and exchange shipping costs are the responsibility of the buyer.
- Inspection & Approval: Upon receiving your returned package, our team will inspect the item. If it meets all return criteria, your refund or exchange process will be initiated.
4. REFUNDS
- Once your return is inspected and approved, a refund will be issued to your original payment method within 10 days.
- Shipping Fees: Original shipping costs and cash-on-delivery fees (if applicable) are non-refundable.
- Credit Card Processing: The time required for the refunded amount to reflect on your statement depends on your card issuer/bank’s policies. For installment purchases, credit card refunds are credited in monthly installments by your issuing bank.
5. DAMAGED OR DEFECTIVE PACKAGES
Please inspect your package upon delivery. If the package appears visibly damaged or tampered with, please reject the delivery and request the courier representative to issue a Damage Assessment Report (Hasar Tespit Tutanağı). Contact us immediately at info@pinarbent.co.uk with a copy of the report.
CONTACT US
For any questions or further assistance regarding returns and exchanges, please contact our team:
- Website: www.pinarbent.co.uk
- E-mail: info@pinarbent.co.uk
- Address: Ortabayır Mahallesi Talatpaşa Cd. No:71/1, 34413 Kâğıthane / İstanbul, Türkiye